Frequently Asked Questions
Everything you need to know about TWICE official merchandise and fashion.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days. Please note that delivery times may vary depending on your local customs processing and the destination country.
What is your return policy for apparel?
We accept returns on unworn and unwashed clothing items within 30 days of delivery. Items must have all original tags attached and be in their original packaging to be eligible for a refund.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with measurements in both centimeters and inches. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are these products official TWICE merchandise?
Yes, all items sold on our store are 100% authentic, officially licensed TWICE merchandise produced in collaboration with JYP Entertainment.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional digital wallets to ensure a secure and convenient checkout experience.